Return & Exchange

Return & Exchange Policy

Returns are accepted for refund or store credit/exchange within 14 days of your purchase. Please email hello@TheGirlsLA.com before you send your items back and mention your order number. We do expect returned items to be new, unused, and in original packaging and tags, any used or damaged items will not be returned. 

Please note that we will charge $10 restocking fee per item, also shipping and handling charges are not refundable. Any duties or fees for international returns billed to us by your carrier will be deducted from the store credit amount issued as well. 

Non-Returnable Items

Underwear, swimwear, discounted/sale merchandise, special-ordered items. 

Order Cancellation

We do not guarantee cancellation of orders and cannot honor all cancellation requests.  Please contact us at  hello@TheGirlsLA.com as soon as possible if you have changed your mind. Before your order has shipped we may intercept the order and refund you or issue a store credit for future use. If we agrees to cancel an order, a restocking fee of $10 will be charged. 

Return address

The Girls @ Los Altos

239 State Street

Los Altos, CA 94022 

Thank you for your understanding, and have fun shopping at The Girls @ Los Altos!